These terms govern your use of Reattend. If you signed an enterprise order form, that order form takes precedence over anything below. Otherwise — for the website, the free trial, the browser extension, and any pay‑as‑you‑go usage — these are the rules.
By creating an account, clicking "I agree," or using Reattend in any way, you ("you" or "Customer") enter into a binding agreement with Reattend Technologies Private Limited ("Reattend," "we," "us"). If you accept on behalf of a company, you confirm you have authority to bind that company.
The agreement is made up of these terms, the privacy policy, the data processing addendum, any order form you've signed, and the documentation linked from inside the product. If two of those conflict, the order form wins, then these terms, then everything else.
You're responsible for what happens under your account. Keep your credentials private; turn on SSO and MFA wherever you can. Tell us within 48 hours if you suspect a breach. We may suspend an account if we have a good‑faith belief it's being used to break the law, harm someone, or threaten the security of the service — we'll tell you why and give you a chance to respond unless doing so would itself be unsafe.
You agree not to:
We don't pre‑screen the content you put into Reattend, but we will remove specific items if a court tells us to, or if they clearly violate this section.
You own your customer data. You grant us a limited, worldwide, non‑exclusive licence to host, process, transmit, display, and back up that data strictly to provide the service to you. We do not use customer data to train any model, ours or anyone else's.
Reattend, the brand, the documentation, and everything we ship as part of the product remain ours and our licensors'. The licence we grant you is the right to use the service for your internal business purposes for the term of your subscription — nothing more, nothing less.
If you send us a suggestion and we ship it, we owe you our gratitude — but no payment, attribution, or share of any resulting IP. (We do try to thank you publicly when you'd like us to.)
Fees are stated in your order form or, for self‑serve plans, on the pricing page. They are exclusive of taxes, which you pay on top. Self‑serve plans are billed in advance, monthly or annually depending on what you chose; we charge the card on file on the renewal date.
If a charge fails, we'll retry it three times over seven days and then email the billing contact. If it still hasn't cleared after thirty days, we may suspend the account and charge a reasonable late fee not exceeding 1.5% per month or the maximum allowed by law, whichever is lower.
Refunds: we don't issue prorated refunds on monthly plans. On annual plans, if you cancel within the first 30 days we refund the unused portion. After that, you keep access for the rest of the term but no refund is due.
We commit to 99.95% uptime on the Pro plan and 99.99% on Enterprise, measured monthly, excluding scheduled maintenance announced 7 days in advance. If we miss it, you get service credits per the schedule below, applied to your next invoice.
| Monthly uptime | Service credit |
|---|---|
| < 99.95% but ≥ 99.5% | 10% of monthly fee |
| < 99.5% but ≥ 99.0% | 25% of monthly fee |
| < 99.0% | 50% of monthly fee |
Live status, current incidents, and the post‑mortem archive are at status.reattend.com. Service credits are your sole and exclusive remedy for missed SLAs.
We warrant that we will provide the service with reasonable skill and care, in line with industry standards, and in compliance with the laws applicable to a SaaS provider in our jurisdiction. We disclaim all other warranties, express or implied — including merchantability, fitness for a particular purpose, and non‑infringement — to the maximum extent allowed by law.
Reattend's recall is good. It is not infallible. Don't use the output as a substitute for legal, medical, or financial advice without a qualified human in the loop.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, even if advised of the possibility.
Each party's total liability for all claims arising out of or relating to this agreement will not exceed the fees you paid (or were obligated to pay) in the 12 months preceding the event giving rise to the claim. This cap does not apply to: (a) your payment obligations, (b) breach of confidentiality, (c) indemnification obligations, or (d) gross negligence, fraud, or wilful misconduct.
We will defend you against any third‑party claim that the service, used in compliance with this agreement, infringes their intellectual property rights, and pay any final award or settlement we agree to. You will defend us against any third‑party claim that your customer data, or your use of the service in violation of this agreement, caused them harm.
Each party's indemnity is conditional on prompt notice, reasonable cooperation, and sole control of defence and settlement (no admission of liability without consent).
The agreement starts when you accept it and continues until your subscription ends. Self‑serve plans renew automatically; you can cancel from the billing console at any time, effective at the end of the current period. Enterprise plans renew per the order form.
Either party may terminate for cause if the other materially breaches and fails to cure within 30 days of written notice. We may also terminate immediately if you fail to pay after the grace period in §05, or if continuing the service would cause us to break the law.
On termination: we stop processing your data within 24 hours, give you 30 days to export it (or longer if your order form says so), and then cryptographically erase it within 72 hours of the export window closing. Sections that should survive termination — IP, payment for services rendered, liability, governing law — survive.
This agreement is governed by the laws of England and Wales, without regard to conflict‑of‑laws principles. Any dispute that the parties can't resolve in good faith within 30 days will be finally settled by arbitration under the LCIA Rules, in London, in English, by a single arbitrator. Either party may seek injunctive relief in any court of competent jurisdiction to protect its IP or confidential information.
Customers in the EU, UK, India, and Brazil retain all rights they have under local consumer law that cannot be waived by contract.
Assignment. You may not assign this agreement without our written consent. We may assign it to an affiliate or in connection with a merger or sale, with notice.
Force majeure. Neither party is liable for delays caused by events outside their reasonable control — natural disaster, war, internet‑scale outage of an upstream provider — provided they tell the other promptly and try in good faith to mitigate.
Notices. To us: legal@reattend.com, with a copy by post to the Bengaluru address on the about page. To you: the email address on file. Notices are deemed received the next business day.
Entire agreement. These terms, plus the documents listed in §01, are the entire agreement between the parties on this subject and supersede all prior discussions. If any clause is held unenforceable, the rest survives. A failure to enforce a clause is not a waiver of the right to enforce it later.
